Your stores never stopped talking.
You just never had ears.
Capture listens to every guest conversation — counter, drive-thru, pickup, phone — in every store, every daypart. Not samples. Not surveys. Everything.
A mystery shopper hears one visit a month. Capture hears them all.
Every greeting, every order, every complaint, every “actually, can I change that” — across every store you run, all day, every day. Sampling tells you what happened once. Capture tells you what happens.
When you hear everything, nothing is an anecdote anymore.
Guest interactions heard
Rush hour is not an edge case. It's the whole point.
Espresso machines. Fryers. A queue of twelve. A speaker box in the rain. Capture was built in the loudest counters in food service — high-volume QSR at peak — because the busiest moments are where the money moves.
If it only worked in quiet stores, it wouldn't be worth having.
It hears the store. It doesn't watch your people.
Posted disclosure in every location. Compliant with local law everywhere you operate — including two-party-consent states. Audio becomes operational signals: offer rates, greeting scores, issue flags.
Not recordings anyone browses. Signals your team acts on.
“Hey, welcome in — what can I get started for you?”
“Large oat latte, one pump vanilla.”
“Almond or butter croissant with that?”
Hear a Sample From a Real Counter
We'll play back a real interaction — with the audio destroyed and only the signals left. See what listening, done right, sounds like.